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This policy explains how we collect, use, and protect the information connected to your pillarplay account — from login details to wallet activity with DANA, OVO, and GoPay. What we do with your data is your right to know, and this page lays it out clearly so you can make informed choices about your account.
When you create and use a pillarplay account, we collect the information needed to run your account securely and process transactions through supported local payment rails. This includes your registration details, login activity, wallet connections such as DANA, OVO, and GoPay, and records of your in-lobby activity. We do not sell this information to third parties for their own marketing purposes. Data we hold is used to operate your account, verify transactions, respond to support requests, and — where local law and eligible regions allow — comply with applicable legal obligations. The availability of our platform and the processing of account data depends on local law and is accessible only where local regulations permit. We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a review of what we hold, ask us to correct inaccuracies, or raise questions through our support channels at any time. Changes to this policy will be communicated through your account dashboard; the current version is always shown on this page. Payment method names such as DANA, OVO, and GoPay reflect the local wallet rails supported at the time of your registration — availability may change and is shown in your account settings.
Wallet connections via DANA are recorded as transaction context. We do not store your DANA credentials — only the reference needed to match a completed payment to your pillarplay account wallet.
OVO transfer records are held as part of your account transaction history. You can review these records after login, and any discrepancy can be raised through our support channel.
GoPay payment references are stored alongside your account activity log. Access to this log is available in your account dashboard once you are logged in.
We keep account and transaction data for the period your account is active plus a post-closure window required by applicable rules. The exact retention period depends on the transaction type and local legal requirements.
Not every data interaction on or around pillarplay falls under this policy. Understanding the boundary helps you know where to direct questions about your information.
Covers all data collected when you register, log in, and manage your pillarplay account — including your email, device session, and linked wallet references for DANA, OVO, or GoPay.
Covers payment references and wallet activity recorded in your account. This includes deposit and withdrawal request records tied to your account wallet, as shown in your account dashboard after login.
Covers data generated by your in-lobby activity — which game categories you open, session length, and lobby navigation. This data is used to maintain account security and improve lobby availability.
Does not cover data practices of third-party services linked from our platform, including payment processors, game studios such as PG Soft or Pragmatic Play, or external login providers. Each third party operates under its own policy.
You have concrete actions available to you under this policy. These are not abstract entitlements — each one has a direct path in your account or through our support channel. To review the information we hold, log into your account and open the account dashboard; your transaction history, wallet references, and session records are visible there. If any detail is incorrect — for example, a name or contact detail entered at registration — you can request a correction by contacting our support team directly. To raise a question about how a specific piece of data is used, our support channel is the right path; include your account email so we can locate your records quickly. Account closure requests are also handled through support, and we will confirm the retention period that applies to your data after closure.
Log in and open the account dashboard. Transaction history, wallet activity, and session records are shown there. No support request is needed to view your own account data.
Contact our support team with your account email and the detail you need corrected. We will confirm the change once it is processed on our end.
Send your question through our support channel. Include your account email and a clear description of your concern. We aim to respond through the same channel.
Account closure is handled by our support team. Once confirmed, we will apply the post-closure retention period required under applicable rules and notify you of the timeline.
For any privacy or data question, our support team is the direct route. You can reach us through the channels below — include your account email in every message so we can locate your records without delay.
Open the chat widget from any page after login. Describe your data or privacy question and include your account email. Our team will respond in the same session where possible.
Send your question to our support address shown in the Help section of your account dashboard. Email is the preferred channel for written data requests that require a documented response.
Many data questions can be answered by reviewing your own records. Log in and open the dashboard to see transaction history, wallet references, and session activity without contacting support.
Our data handling is built around four practical areas: what we collect, how we protect it, how long we keep it, and how you can act on it. Each area has a direct process, not just a policy statement.
Your account is protected by session authentication tied to your login credentials. We do not share login tokens with game studios such as CQ9 or Habanero — they receive only the session context needed to load game content in the lobby.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed through our platform without your awareness, and cookie settings can be reviewed in your browser.
Account and transaction data is stored on servers accessible only to authorised pillarplay operations staff. Payment references for DANA, OVO, and GoPay are stored as identifiers, not as full wallet credentials.
When this policy is updated, the new version is published on this page and a notification is placed in your account dashboard. Continued use of your account after a policy update constitutes acknowledgement of the changes.
These are the questions we hear most often about how your data is handled. If your question is not here, our support team can help.
We collect your registration details — email address, account name, and contact information — along with login activity and wallet references for payment rails like DANA, OVO, and GoPay. In-lobby activity such as session length and game category navigation is also recorded to maintain account security.
Yes. Log into your account and open the account dashboard. Your transaction history, wallet references, and session records are visible there. For a broader data review or a specific record you cannot locate in the dashboard, contact our support team with your account email.
Contact our support team through live chat or the email address shown in the Help section of your dashboard. Include your account email and specify which detail needs to be corrected. We will confirm once the update is processed.
Game studios receive only the session context required to load game content in the lobby — they do not receive your personal registration details, wallet credentials, or payment references. Each studio operates under its own data practices separate from this policy.
We retain account and transaction data for a post-closure period determined by applicable legal requirements. The exact duration depends on the transaction type and local rules. Our support team can confirm the retention period that applies to your specific account at the time of closure.
This policy applies to accounts where local law and eligible regions permit access to the pillarplay platform. Availability depends on local regulations, and access may differ by region. If you are unsure whether your region is supported, our support team can clarify your account status.